FAQ
Do you offer a try on service?
Yes we do! we are based in St Albans, Christchurch. Our try on times for the week are posted on our Instagram story every Sunday, first in first served! Our try on fee is $10 (maximum of 2 people) however, this is redeemable upon renting with us - after your time slot, you will be sent a discount code for $10 off your rental, this will expire at midnight on the day of your try on.
Do you offer postal try ons?
Sadly we do not. Please understand that with such a quick turnover time in between bookings, if the item is delayed getting back to us it would interfere with rentals. However, if you are unsure about the sizing or fit of a garment, please get in touch via Instagram @thedesigner.collection, and I would be more than happy to provide you with measurements and/or photos of the dress on.
A garment I am wanting to hire is booked out but only by 1 day, can I make this work?
If a garment you are looking at is showing as booked but only by 1 day, it could still be available for your date! We have a safety net between all of our bookings, this caters for any postal delays. However, if the customer before you is a pick up or perhaps a garment makes it back to us quicker than expected we may be able to get this item to you by your desired date. Feel free to check this with us via email or Instagram.
Can I take my garment overseas with me?
Yes! Our extended rental hire entitles you to hire up to two garments for a rental period of up to 6 calendar days from the day you have selected to wear the garment/s. The item must be returned on the 6th calendar day, unless agreed otherwise.
If you are planning to take your garment outside of New Zealand, this will need to be discussed prior to your booking.
To book: Simply add your desired garment/s to your cart along with this extended rental and we will take care of the rest! If you are wanting to hire your garment/s for a period of longer than 6 calendar days, please get in contact with us.
Do I wash the garment before returning it?
Please ensure you DO NOT attempt to wash the garment before returning it to us. This is because some of our garments are very delicate and require dry cleaning. We take care of all the cleaning for our garments so all you have to do is pop it back in your return postage slip.
When booking, what date do I select?
Select the date you are intending to wear the garment for. We will ensure your garment arrives to you 1-3 days prior to your event
Can I hire just the top or bottom of a set?
Yes! simply message us via Instagram @thedesigner.collection with what seperate you would like to rent and we will create a discount code for you.
What if I change my mind about the dress or it doesn’t fit?
Unfortunately due to the nature of our business we are unable to provide you with a refund or store credit for change of mind, so please carefully read the descriptions and refer to the sizing charts. If you are Christchurch based, you are welcome to swap your garment, subject to availability. If the new garment price is higher than your original booking, you will be required to pay the difference, if it is less than your original booking we will credit you the difference.
When do I post my rental back?
Please ensure you return your garment the following working day after your event. If you fail to do so you will incur a late fee of $20.00. For example, if you book a garment for Saturday, you will be required to return the garment on the Monday. All you have to do is pop your garment in the return postage slip provided and hand it over the counter at a NZ Post branch. Please DO NOT pop it in a NZ Post box as these parcels need to be scanned.
Can I pick up my garment?
Absolutely! We are based in Christchurch Central and allow pick ups free of charge. Please select this option at the checkout and I will be in touch with our available pick up time slots.
What day do I have to book my rental by?
Postal rentals must be made by Wednesday 12pm each week for weekend arrivals. Late bookings placed after Wednesday 12pm will not receive a product refund or shipping refund if the garment does not arrive on time.
Postal rentals must be made by Sunday 12pm for weekday arrivals. Late bookings placed after Sunday 12pm will not receive a product refund or shipping refund if the garment does not arrive on time.
Pick up orders can be placed up until 12pm the day of your event.
Do you rent over Christmas/New Years? Yes! However, only a selected amount of garments are available during this period, please refer to our 'Christmas/New Year' tab on our website for availability.
Please do not hesitate to send us an email at thedesigner.collection@outlook.com or a message via our Instagram page @thedesigner.collection. I am more than happy to answer any queries you may have!