Shipping & Delivery
Shipping Process
When placing your order, you will have the option to select between the following:
- Pick Up - Christchurch
- Overnight & Return Postage
- Saturday & Return Postage
- Rural & Return Postage
Once your order has been packaged, you will receive your tracking number via email. To monitor the tracking of your item, you can visit https://www.nzpost.co.nz/tools/tracking
If you need to get in contact with the courier company regarding a delay, please call NZ Post on 0800 501 501, when you reach the options menu, press 1, 3 and then * to speak directly to someone. Please provide them with your tracking number and explain your situation.
Please ensure you enter your shipping address correctly, any updates to your shipping address must be made 24 hours prior to your item being sent out. If your shipping address is rural and 'non-rural' shipping has been selected at checkout, you will be invoiced the difference. This payment must be made prior to your item being collected by the courier.
Please take caution in redirecting your item. This will likely cause delivery delays in receiving your parcel on time as the parcel will then be halted in processing and require relabelling. Should you request a redirection, we are not liable if the parcel does not arrive in time.
Postal Cut-Off Times
Postal rentals must be made by Wednesday 1pm each week for weekend arrivals. Bookings created after Wednesday 1pm for that weekend must select Saturday delivery.
Please note all postal orders made less than 3 full working days prior to the rental start date or after the Wednesday 1pm postal cut off are made at the renters own risk of not arriving. These are considered late bookings.
Late bookings placed after Wednesday 1pm for weekend bookings or less than 3 full working days prior to the rental start date will not receive a product refund or shipping refund if the garment does not arrive on time.
Returns
Please pop your garment in the return slip provided by 4pm the next working day. If the rental is being sent by post to return to The Designer Collection, shipping must be carefully read and followed (as per the return cards sent with your order). Postal rentals must be dropped to a NZ Post outlet. No drop boxes are to be used as our parcels need to be scanned, failure to do so may result in additional charges. If sending your garment back incorrectly affects any future bookings of the garment you will also be liable to fulfil these payments, as this impacts both the next customer and the nature of our business.
If you fail to return your garment by the following working day then you will incur a $20.00 late fee per each day it is not returned. If sending back your garment later than 5pm the following working day affects any future bookings of the garment you will also be liable to fulfil these payments, as this impacts both the next customer and the nature of our business.
Lost Return Bags
If you happen to lose the return bag, please contact us immediately to arrange an alternative option. If you have access to a printer, we are able to send you the tracking label to print on your end. Should you not have access to a printer, you will be liable for alternative postage costs, including purchasing an overnight & tracked postage bag.
Please do not send back the garment without getting in contact with us first. If the item is sent back incorrectly you will be charged late fees and the cost of any bookings we cancel as a result of this.
Shipping Delays
Please understand, that once the item has entered the NZ Post network, The Designer Collection is no longer responsible for any shipping delays that may occur.
We use overnight tracked postage New Zealand wide and ship as early as we can, aiming for you to receive your garment 1-3 days prior to your selected date however, this is subject to delays.
We, The Designer Collection are not responsible for any delays in shipping, attempted deliveries, misdirects or postal faults caused by NZ Post. It is your responsibility to be available for delivery of your garment or collection of your item/s at the post office. The Designer Collection takes no responsibility for lost or stolen items.
We do not offer refunds in the event that your item does not arrive by your selected date however, we will compensate this by issuing you a store credit to the product amount, minus shipping costs.
Steps to contact NZ Post
Please understand that when renting with The Designer Collection, there is always an associated risk, particularly when you are choosing for us to ship the item via NZ Post as a seperate contractor that your item may not arrive by your selected date.
Please monitor your tracking number carefully via the NZ Post website, and should any shipping delays occur, contact NZ Post urgently. When contacting NZ Post, we advise that sometimes depot pick ups can be arranged if the item has reached your local depot however, this is at your responsibility.
The fastest way to get in touch with NZ Post is through calling them on 0800 501 501. When you reach the options menu, press 1, 3 and then * to speak directly to someone. Please provide them with your tracking number and explain your situation.
Please understand we are not liable for any communications held between the renter and NZ Post however, we do endeavour to assist where we can, should you need any further information from our end.
Pick Up and Drop Off
You are able to select the alternative method of pick up and drop off in Christchurch. This feature will be available at check out and is free of charge. You are required to drop back the garment on the following day after your selected date. Failure to do so will result in a $20.00 fee per day.
The Designer Collection is not responsible for any lost or stolen goods. You will be liable for the full RRP if the garment is lost, stolen or not returned.
We are not responsible for when an item has incorrectly been selected as pick up instead of shipping. We do not provide product or shipping refunds if this is to occur. Please ensure you carefully read the shipping information at checkout and if you are in doubt, get in contact with us.